Krystal Clear Mask
1000 in stock (can be backordered)
|Dimensions||14 × 14 × 10.5 cm|
To return your product, you should mail your product to INNOVACARE INC. 2999 Lake Shore Blvd W, Toronto ON M8V 1J8, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
1. CONTACT US IF THERE IS ANY PROBLEM
We ask you to contact us should you encounter any problem with your order, payment, delivery, or warranty. We are able to resolve some problems without the need of sending anything back. You are not obliged to contact us upfront but it will lead to your quicker and greater satisfaction.
2. CONSUMERS HAVE THE RIGHT TO WITHDRAW FROM THE CONTRACT IN 14 DAYS
Our policy lasts 14 days from the day of delivery. If 14 days have gone by since your received purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (the box and dust bag included).
Cancellation / Return / Exchange Policy
4. HOW TO WITHDRAW FROM THE CONTRACT
To initiate, a return first contacts us at firstname.lastname@example.org and tell us what you are returning and why (e.g. canceling an order, defective item, receiving something else, etc.). To complete your return, we require a receipt or proof of purchase.
Always include your original order number in the message. Upon your contact, we will evaluate your request and then will send you further instructions, and/or we will arrange a replacement delivery. Sometimes it is not necessary to send the item back.
5. HOW TO RETURN
If a return is necessary we will send you further instructions. It is much recommended and appreciated if you contact us upfront before a return. While you are not required to do so it will ultimately lead to a better and faster resolution of your situation. If a consumer withdraws from the contract the consumer must deliver the goods to the supplier no later than fourteen (14) days from the withdrawal. The goods should be returned to the supplier undamaged, in clean condition and, if possible, in the original packaging, in the condition and value as when received and they should be with no scratches or obvious marks or signs of use. The consumer is responsible to the supplier only for a loss of the value of the goods that was caused by unnecessary, careless, or reckless handling with regard to its nature and properties. Items missing from shipment will be deducted from the refund (applicable amount determined by us). The customer is solely responsible for shipping, handling, insurance fees, and items damaged during transport during returning any product. We recommend properly packaging the items returned and choosing a reliable shipping company with track&trace features and proper insurance.
6. PROCESSING RETURNS AND REFUNDING
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If a refund is approved by the Supplier, the payment shall be returned to the consumer within 14 days after withdrawing from the contract, using the original form of payment.
8. LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check with your bank or credit card company. PayPal refunds happen immediately but it may take several weeks before your refund is officially posted on your bank account or credit card (if applicable). If your refund is still missing try contacting us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us an email at firstname.lastname@example.org before you send the item. You can take the same pictures of defective or damaged areas for a better description. and send your item to INNOVACARE INC. 2999 Lake Shore Blvd W, Toronto ON M8V 1J8, Canada.
If the goods are supplied with gifts or free items, the contract is concluded with a condition that the gift donation agreement shall expire when the buyer consumer decides to withdraw from the purchase agreement. In the event that Gifts are not returned it will be considered as unjust enrichment of the buyer and the provider is entitled to a cash payment in the amount of the normal price.
11. DISCOUNTED SETS
If the order contains discounted items and the buyer insists on a refund of just a part of the order, the product purchase agreement is concluded with a condition that the purchase agreement is amended when the buyer consumer decides to withdraw from a part of the purchase agreement, as if the rest of the order of the (if any) were purchased separately by the buyer consumer. Correspondingly, the price of the remaining items will be reflected in the calculation of the refunded amount.
12. THE COSTS OF CANCELING THE PURCHASE AGREEMENT
All related costs of returning the purchased items shall be paid by the consumer.
13. INVOICES AND RELATED DOCUMENTS
The purchase contract and all related tax documents are stored in an electronic archive of the supplier. Customers registered in the shop can access their past orders in their accounts. A copy of the purchase agreement shall be emailed to the customer after submitting an order.